Last updated: January, 4th 2025

No-one wants to read through pages and pages of T&C's, but we promise to keep it simple for you. Please read through and we'll do our best to simplify the jargon.

The Acceptable Usage Policy determines what is allowed on our network and within our datacentre, including (but not limited to) what is hosted within our datacentre and served from our network. From a resource point of view, on shared infrastructure (where you are sharing resources on a server) we reserve the right to contact you if we believe your server is causing issues to the degree of impacting other users on the same server/network with a view to finding a solution before action is taken. This AUP also covers items such as using more than your allocated amount of bandwidth (for all products) and power (for colocation customers). We will always contact you before any executive action is taken as to find a way to resolve the overages (typically by moving to a different plan or purchasing more bandwidth or power). We do not permit our equipment to be used for cyptomining and torrent hosting.

Unless otherwise agreed, all contracts are rolling monthly contracts, you may cancel at any time before the start of the next billing period (you will need to cancel via the control panel before the start of the next billing period). No refunds are given for pro-rata days.

For contracts taken out for over one month, your contract with us is for the duration committed. Depending on the service/product provided, early termination fees may apply.

Refunds will only be provided in the case whereby we cannot provide the contracted service within the timescales provided. No refunds will be provided for pro-ratad days where a cancellation is placed.

Regarding refunds, or credits, due to failure to meet advertised SLA's (uptime). These will be provided pro-rata and calculated against the downtime experienced over and above the guaranteed and advertised SLA. The refund/credits will never exceed the price of the monthly service

We shall not be hold responsible for any content that appears on your Website. You agree to protect and defend us against all claims that is rising on your Website. No link(s) should appear on any Website that may be interpreted as libelous, obscene or criminal, or which infringes, otherwise violates, or advocates the infringement or other violation of, any third party rights.

Please read our Privacy Policy

We reserve the right to request that you remove all links or any particular link to our Website. You approve to immediately remove all links to our Website upon request. We also reserve the right to amen these terms and conditions and it’s linking policy at any time. By continuously linking to our Website, you agree to be bound to and follow these linking terms and conditions.

To the maximum extent permitted by applicable law, we exclude all representations, warranties and conditions relating to our website and the use of this website. Nothing in this disclaimer will:

• limit or exclude our or your liability for death or personal injury;
• limit or exclude our or your liability for fraud or fraudulent misrepresentation;
• limit any of our or your liabilities in any way that is not permitted under applicable law; or
• exclude any of our or your liabilities that may not be excluded under applicable law.

The limitations and prohibitions of liability set in this Section and elsewhere in this disclaimer: (a) are subject to the preceding paragraph; and (b) govern all liabilities arising under the disclaimer, including liabilities arising in contract, in tort and for breach of statutory duty.

As long as the website and the information and services on the website are provided free of charge, we will not be liable for any loss or damage of any nature.

Unless otherwise contracted, Media Datacentre is NOT responsible for data backups, data backups are entirely the responsibility of the customer.

Regardless of the service contracted, we will do our best to ensure data integrity at all times but the customer is always responsible for their own data. Please talk to us about offsite data backups and we'll be more than happy to discuss this with you.

Most of our services are contracted on a rolling monthly basis (unless otherwise stated). The first payment will be made when the service is contracted via our website (or in the case of a custom service, when the invoice is generated).

The minimum term is one month and recurring billing will be setup at time of making the order, your next billing date will be on the same date the next month.

If you wish to cancel a service you must do so before the next billing date, once the next invoice is due, you are liable for that months service unless cancelled.

We reserve the right to terminate your service if your payment is late. In the case of dedicated/virtual servers, this may be in the form of powering down your servers. In the case of colocation, this may be in the form of removing network/power from the equipment.

Should a balance remain unpaid to Media Datacentre Ltd, we may consider the sale of assets to recover the debt.

Network (bandwidth) and Power overages are automatically applied to your next months invoice. You are able to check the bandwidth usage (for dedicated, virtual and colo customers) via the customer portal.

Colocation customers are able to also check power usage via the customer portal.

To avoid costly overages, please contact us to arrange a review of your plan to move to a different plan as soon as possible.

Once overage invoices have been issued, plan changes cannot be applied retrospectively.

Remote Hands refers to the use of our datacentre staff to perform actions on your behalf (to avoid visiting the datacentre).

The amount of Remote Hands time (per month) is typically indicated next to the relevant product or service on our website and contracted at the time of signing up with us.

We have additional levels of service that include more Remote Hands time per month, please ask us about our range of "Managed Service" plans.

When requesting Remote Hands, please be very specific in your instructions with our team.

All services offered come with our Standard support plan which is next working day/best efforts. During the signup process you may select a higher tier support plan which will guarantee a faster response time.

Support Plans are tiered with the following response times:

• Standard Plan - Next Working Day of Best Efforts.
• Enhanced Plan - Within 8 hours.
• Priority Plan - Within 4 hours.
• Priority Plus Plan - Within 1 hour.

If you have already signed up and would like to upgrade your Support Plan, please contact us and we can add it onto your monthly billing.

Colocation customers host their equipment at our datacentre at their own risk, though of course every precaution is taken to ensure its safe operation). Our datacentre has CCTV and industry-standard security (door access) and access to equipment is always accompanied by members of Media Datacentre staff. Colocation customers should insure their own equipment.

Illegal content, takedown notices and abuse complaints could result in immediate and unannounced termination, we are bound to follow UK law.

Hardware replacements are provided as necessary for failed components, based on current market constraints. Intentional misuse (overclocking etc) may result in charges.